Delivery Policy

Here's the delivery policy, ready to paste into Shopify Admin → Settings → Policies → Shipping Policy:

DELIVERY POLICY

Last updated: July 2025

1. DELIVERY AREA

Golf City delivers to all major cities and towns within South Africa. We do not offer standard international shipping. For cross-border or international orders, please contact us directly to request a quote:

2. SHIPPING RATES

Shipping costs are calculated at checkout based on the size, weight and destination of your order. The shipping rate will be displayed before you complete your purchase.

3. ORDER PROCESSING & DISPATCH

  • Orders are processed and dispatched within 24 hours of payment being received and confirmed
  • Orders placed over the weekend or on a public holiday will be dispatched on the next business day
  • You will receive a confirmation email once your order has been dispatched

4. DELIVERY TIMEFRAMES

  • Standard delivery: 2 to 5 business days from dispatch
  • Delivery times may vary depending on your location and courier availability
  • Remote or outlying areas may experience longer delivery times outside of this estimate
  • Golf City cannot be held responsible for delays caused by courier partners, weather, or circumstances beyond our control

5. ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number from our courier partner. You can use this tracking number to monitor the status and estimated delivery date of your order directly on the courier's website.

6. IN-STORE COLLECTION

Prefer to collect in person? You are welcome to collect your order from our Durban store at no delivery charge:

  • Address: 30 Teakwood Rd, Clairwood, Durban, KwaZulu-Natal, 4052
  • Trading Hours: Monday to Friday, 8am – 5pm | Saturday, 8am – 1pm
  • Orders are usually ready for collection within 24 hours of payment confirmation
  • Please bring your order confirmation when collecting

7. INCORRECT DELIVERY DETAILS

Please ensure your delivery address is entered correctly at checkout. Golf City cannot be held responsible for orders that are delayed or undelivered due to an incorrect address provided by the customer. Additional re-delivery charges may apply.

8. DAMAGED OR LOST ORDERS

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately:

We will liaise with the courier partner on your behalf to resolve the issue as quickly as possible.

9. CONTACT US

For any delivery-related queries, please get in touch with our team:

  • Email: info@golfcity.co.za
  • WhatsApp / Phone: 072 366 8877
  • Trading Hours: Monday to Friday, 8am – 5pm | Saturday, 8am – 1pm

Golf City reserves the right to update this Delivery Policy at any time. Changes will be reflected on this page with a revised date.