Privacy Policy

Here's the POPIA-compliant privacy policy for Golf City, ready to paste into Shopify Admin → Settings → Policies → Privacy Policy:

PRIVACY POLICY

Last updated: July 2025

1. INTRODUCTION

Golf City ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase from us.

By using our website and services, you consent to the collection and use of your information as described in this policy.

2. WHO WE ARE

  • Business Name: Golf City
  • Website: golfcity.co.za
  • Email: info@golfcity.co.za
  • Phone: 072 366 8877
  • Location: Durban, KwaZulu-Natal, South Africa

3. WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following personal information from you:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment information (processed securely — we do not store card details)
  • Vehicle information (make, model, VIN number) where provided
  • IP address and browsing behaviour on our website
  • Communication records (emails, WhatsApp messages)

4. WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your order, delivery or enquiry
  • To verify your identity and prevent fraud
  • To improve our website and customer experience
  • To send you promotional communications (only with your consent)
  • To comply with our legal and regulatory obligations
  • To resolve disputes and enforce our policies

We will not use your personal information for any purpose other than those listed above without your consent.

5. LEGAL BASIS FOR PROCESSING

We process your personal information on the following grounds:

  • Contractual necessity — to fulfil your order and deliver your parts
  • Legitimate interest — to operate and improve our business
  • Legal obligation — to comply with South African law including POPIA and the Consumer Protection Act
  • Consent — for marketing communications, which you may withdraw at any time

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent or trade your personal information. We may share your information with trusted third parties only where necessary:

  • Courier and logistics partners — to deliver your order
  • Payment processors — to securely process your payment
  • IT and website service providers — to operate our online store
  • Legal and regulatory authorities — where required by law

All third parties are required to handle your information securely and in accordance with POPIA.

7. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These include:

  • Secure SSL encryption on our website
  • Restricted access to personal data within our business
  • Secure payment processing through trusted payment gateways
  • Regular review of our data handling practices

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. COOKIES AND WEBSITE TRACKING

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small files stored on your device. You can control or disable cookies through your browser settings, though this may affect certain features of our website.

We may use the following types of cookies:

  • Essential cookies — required for the website to function
  • Analytics cookies — to understand how visitors use our site
  • Marketing cookies — to show relevant content and promotions

9. YOUR RIGHTS UNDER POPIA

As a data subject under POPIA, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that inaccurate or incomplete information be corrected
  • Deletion — request that your personal information be deleted, subject to legal obligations
  • Objection — object to the processing of your personal information
  • Withdrawal of consent — withdraw consent for marketing communications at any time
  • Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at:

We will respond to all requests within a reasonable timeframe and no later than 30 days.

10. MARKETING COMMUNICATIONS

We will only send you promotional emails, WhatsApp messages or SMS communications if you have opted in to receive them. You may unsubscribe or opt out at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us directly at info@golfcity.co.za
  • Replying STOP to any WhatsApp or SMS communication

11. THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.

12. CHILDREN'S PRIVACY

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

13. INFORMATION REGULATOR

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised date. We encourage you to review this policy periodically.

15. CONTACT US

For any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us:

  • Email: info@golfcity.co.za
  • WhatsApp / Phone: 072 366 8877
  • Trading Hours: Monday to Friday, 8am – 5pm | Saturday, 8am – 1pm

This Privacy Policy is governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA).