Refund & Returns Policy

REFUND & RETURNS POLICY

At Golf City, we are committed to ensuring that you receive the best service possible. We pride ourselves making certain that you receive the correct parts for your vehicle.

Please read our returns policy carefully before placing your order.

RETURNS ELIGIBILITY

Please ensure the following complied with before entering into the returns process:

  • The return request is made within 7 days of receiving your order
  • The part is unused, in its original packaging, and in the same condition as received
  • Proof of purchase is provided

We accept returns under the following conditions:

  • The part was incorrectly supplied (wrong part sent)
  • The part is defective or damaged upon arrival

In case of items that carry a specific manufactures warranty:

  • ·         All electrical and electronic products are tested before dispatch
  • ·         Fitment job card and installation invoice to be produced
  • ·         Provide odometer reading at the time of fitment
  • ·         Proof of accreditation of the fitment center
  • ·         A certified diagnostic report to be provided confirming the nature of the fault.
  • ·         The original Golf City invoice as proof of purchase.

In accordance with the provisions of Section 49(4) of the CPA, Golf City and its stores accept no liability for any costs incurred by the Customer with regard to the fitting or removal of any parts or replacement parts, nor for any damages to any vehicle with respect to any fitting, removal or replacement of a part

.

NON-RETURNABLE ITEMS

  • Many manufactures do not except returns on automotive electric products, as a result no returns are accepted on these items.
  • Electrical components that have been plugged in or tested
  • Parts that have been painted, cut, or modified
  • Special order items sourced specifically for your vehicle
  • Items returned after 7 days of delivery
  • Parts that have been fitted, modified, or damaged after delivery

HOW TO INITIATE A RETURN

To start a return, contact us within 7 days of receiving your order:

Please include the following when contacting us:

  • Your Name / Company Name
  • Your Contact Details
  • Your invoice number
  • Reason for the return
  • Clear photos of the part, showing any damage or defect were applicable

Our team will assess your request and respond within 1–2 business days.

RETURN SHIPPING

·         Customer's Responsibility: If the return is due to an incorrect part ordered by the customer or a change of mind, the customer is responsible for the return shipping costs.

·         Our Responsibility: If the return is due to a faulty, damaged, or incorrectly supplied product, Golf City will cover the return shipping costs.

  • We recommend using a trackable shipping method — Golf City is not liable for goods lost in transit

REFUNDS

Once your return is received and inspected, we will notify you of the outcome. If approved:

  • A refund will be processed to your original payment method within 5–7 business days.
  • You will receive an email confirmation once the refund has been issued.
  • Please note that your bank may take additional time to reflect the refund.
  • In certain cases, Golf City reserves the right to institute a 20% handling fee.

If your return is not approved, we will contact you with the reason.

EXCHANGES

If you were supplied an incorrect or defective item, we will gladly exchange it for the correct part at no additional cost, subject to stock availability.

CONTACT US

For any queries regarding returns or refunds, please reach out to our team:

  • Email: info@golfcity.co.za
  • WhatsApp / Phone: 072 366 8877
  • Trading Hours: Monday to Friday, 8:30am – 5pm | Saturday, 8:30am – 2pm

Golf City reserves the right to assess each return on a case-by-case basis. This policy does not affect your statutory rights under the Consumer Protection Act (CPA) of South Africa.